Payment

What payment methods are available to me? We accept various payment options such as credit cards, PayPal, iDEAL and SEPA transfers. All available payment methods will be displayed at checkout.

Why was my payment rejected? Payment failures can have various causes, such as incorrect credit card details, insufficient funds or problems with the payment provider. Please check that your payment details are correct or contact your payment provider.

How do I receive an invoice? You can request an invoice during the payment process, which we will then send you by e-mail.

Do you offer a cash on delivery service? We do not offer a cash on delivery option. All orders must be paid via our available online payment methods.

Can I use discount codes or gift cards? Promotional codes and gift cards can be redeemed at checkout to receive corresponding discounts.

Is my payment secure? We utilise several security measures to protect your payments, including encryption technology and PCI compliant payment processing.

How do I receive an order confirmation after payment? After successful payment processing, you will immediately receive an order confirmation by e-mail with all the details of your purchase.

How does the refund process work? For refunds, please contact our customer service with your order details. We process refund requests according to our guidelines.

How can I view my previous orders? To view payment information and order status of past purchases, log in to your account and navigate to "My Account", where you will find all relevant information under "Order History".

Shipping

What shipping conditions apply? Countries to which we ship using the DDP (Delivered Duty Paid) method - you do not have to clear customs and there are no customs duties for you:

  • USA - UPS Express (except Alaska and Hawaii)
  • Great Britain - Local DPD Express
  • Europe - UPS Express/DPD Express/DHL Express

European countries for DDP method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries (except Great Britain) are cleared in Germany and dispatched from Germany.

  • United Arab Emirates (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia (except Kalimantan Island)

Shipping times for certain countries:

LANDSHIPPING TYPEDELIVERY TIME
USALocal UPS Ground10-15 days
Great BritainLocal DPD Express7-12 days
GermanyUPS/DPD/DHL Germany8-13 days
FranceUPS/DPD/DHL Germany8-13 days
BelgiumUPS/DPD/DHL Germany8-13 days
LuxembourgUPS/DPD/DHL Germany8-13 days
The NetherlandsUPS/DPD/DHL Germany8-13 days
Czech republicUPS/DPD/DHL Germany8-13 days
PolandUPS/DPD/DHL Germany8-13 days
CroatiaUPS/DPD/DHL Germany8-13 days
SlovakiaUPS/DPD/DHL Germany8-13 days
SloveniaUPS/DPD/DHL Germany8-13 days
FinlandUPS/DPD/DHL Germany8-13 days
DenmarkUPS/DPD/DHL Germany8-13 days
SwedenUPS/DPD/DHL Germany8-13 days
AustriaUPS/DPD/DHL Germany8-13 days
ItalyUPS/DPD/DHL Germany8-13 days
HungaryUPS/DPD/DHL Germany8-13 days
LithuaniaUPS/DPD/DHL Germany8-13 days
EstoniaUPS/DPD/DHL Germany8-13 days
LatviaUPS/DPD/DHL Germany8-13 days
GreeceUPS/DPD/DHL Germany8-13 days
IrelandUPS/DPD/DHL Germany8-13 days
PortugalUPS/DPD/DHL Germany8-13 days
SpainUPS/DPD/DHL Germany8-13 days
UAE (Dubai)Dubai direct connection12-18 days
South AfricaSouth Africa direct connection15-25 days
VietnamVietnam direct connection3-5 days
West MalaysiaMalaysia direct connection4-8 days

Other countries For countries not listed, you must clear customs yourself and pay duties when your parcel arrives at customs. Please enquire with your local customs office about the applicable taxes.

Your customs may require you to obtain a business licence (if applicable).

How are the shipping costs calculated? Shipping costs are usually calculated based on item weight, destination and selected shipping method. These costs are displayed at checkout.

What should I do if my parcel does not arrive or is delayed? If your parcel is lost or significantly delayed, please contact our customer service team. We will investigate the problem and help you find a solution.

How can I track my order status? To track your order, simply log in to your account and go to the "Order History" section. We will also send you tracking information by email.

Do I have to pay customs duties? Currently not required, except for Canada and Denmark.

What delivery time can I expect? Depending on the product, items remain in our warehouse for 1-5 days, the delivery time is 7-15 days.

Security

How is website security guaranteed? We implement various security measures to protect your data and transactions, including data encryption, firewalls and continuous security checks.

What protection is there for my personal data? We strictly adhere to our privacy policy - your personal information will not be sold or shared. Your data will only be used for order processing and customer service.

Is the security of my payment data guaranteed? We guarantee payment data security through a PCI-compliant payment processing system.

How can I create a secure password? A secure password combines letters, numbers and special characters and avoids easily guessable information such as dates of birth. Regular password updates also increase security.

How can I check the authenticity of the website? To check the authenticity of the website, compare the URL with the official address and check the presence of an SSL certificate that confirms the security of the site.

Where can I report suspicious activity? If you suspect unusual activity or have safety concerns, please contact our customer service immediately. We will investigate the incident and take appropriate action.

Are there anti-phishing measures? We have implemented anti-phishing precautions to prevent fraudulent activity from fake websites and emails.

Returns

How can I make changes to items I have already ordered? You can change your order until 23:00 (PDT -7 GMT) on the same day the order was placed. Please contact us at swankneris98@gmail.com to request changes.

How can I return a product? We offer a 15-day return policy that allows you to request a return within 15 days of receiving your item.

For a return authorisation, your item must be in the same condition in which you received it - unworn or unused, with labels and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at swankneris98@gmail.com. If your return is accepted, we will provide you with a return label and instructions on how and where to send your parcel. Items returned without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at swankneris98@gmail.com.